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FAQs

Which type of accommodation is available in the Resort?
Studio Apartment
One Bedroom Apartment
Two Bedroom Apartment

What are the sizes of the accommodation available?
One Bedroom Apartment – 30 sqm
Two Bedroom Apartment – 70 sqm
Two Bedroom Townhouse – 110 sqm

How many persons sleep in the different accommodation?
Studio Apartment – 2 Adults
One Bedroom Apartment – 2 Adults + 2 Children (Sofa Bed) or 3 Adults (1 in the sofa bed)
Two Bedroom Apartment – 4 Adults + 2 Children (Sofa Bed) or 5 Adults (1 in the sofa bed)

Does the Resort provide extra beds?
Extra beds are not provided.

Which type of beds can you find in the accommodation?
Most of the one bedroom apartments are twin bedded.
The two bedroom apartments have one room with a double bed and a twin room.

Can the guests upgrade from the different types of accommodation?
Yes, upgrades are possible, depending on availability and payment of an extra charge.

What are the Resort’s service hours?
The Resort is open 24 hours per day. Check-in is from 4:00pm onwards and Check-out is up to 11:00am.

Can the guests have an early check-in or a late check-out?
Depending on availability and payment of an extra charge late check-out may be confirmed.
Request must always be done in advance. Late check-outs can only be confirmed on departure day.
Early check-ins are not available.

Where can guests store their luggage while they wait?
The Resort has a luggage room in the Reception area and shower facilities in the Pools for late
departures.

How far is the Resort from Faro Airport?
The Resort is located 30 kilometers from the airport, 40 minutes by car.

Can the hotel organize transfers?
If we receive the request via e-mail with the flight details, number of passengers, pieces of luggage and if travelling with children their ages, we will be happy to assist our guests.
The associated costs of this service are determined according to the current tariff upon booking.

How far is the Resort from the center of old town or beach?
The Resort is located 8 kilometers away from the center and Acoteias main beach Falésia,  which are 15 minutes walking, 1.2 km distance, 5 minutes by car.

Does the Resort provides a courtesy bus?
The Resort provides daily free transportation 4 times a day throughout the year to the center/beach.

Can the guests make arrangements for taxis, airport transfers or excursions from the Resort?
Excursions and transfer services can be organized by the Reception at normal office hours.
The taxis can be requested at any time.

Is the Resort wheel-chair friendly?
The Resort is not suitable for guests with severe mobility restrictions.

Does the Resort allows pet animals?
No.

Does the Resort provide laundry service?
The Resort does provide laundry service.

The accommodation has washing machine?
No.

Can the guests request Cots and High Chairs for the accommodation?
The Resort provides, free of charge, Cots and High Chairs when reserved in advance and subject to availability.

Does the Resort provide Pool Towels, Hairdryers, Irons and Kettles?
The standard equipment includes irons, hairdryers and kettles. The pool towels are available at reception, and can be changed daily, on arrival ask us for further information.

Does the Resort provide DVD players?
No.

Does the Resort provide foreign channels in the accommodation?
The Resort provides cable TV, with a wide range of channels in different languages (Portuguese,
English, Spanish, French, German).

Are safety deposit boxes in the apartments free of charge?
No.

Does the Resort provide Free Wi-Fi?
The Wi-Fi service is available free of charge in every accommodation and also in several public areas.

Is there a Gym available in the Resort?
No.

What type of sports facilities are available in the Resort?
No.

How can the guests reserve golf in the Algarve?
We have a golf course at 200 m from the Hotel, guests send us an e-mail with the desired golf courses we can send a quote and proposed starting times.

Which type of entertainment does the Resort have for the season?
There is daily entertainment during high season for adults and children with evening activities (April-October).

Which are the operating seasons and times of the Kids Club?
The Kids Club operates from April to October.
The Kids Club opening hours are from 10:00am to 12:00pm and from 3:00pm to 5:00pm, free of charge for children from 4 years old up to 11 years old. The activities must be supervised by their parents.

Does the Resort have a crèche for younger children?
No.

Does the Resort provide Babysitting?
Yes, subject to availability and to an extra charge.

Can the guests hire a car and park in the Resort?
Yes, car hire can be done through Reception.
Parking is free of charge in our resort.

Can you exchange your board basis directly?
Yes, we can locally upgrade your board basis and charge directly.

Are there restrictions for the all-inclusive guests?
Our all inclusive system is under the bronze category, we offer a very good variety of local drinks and spirits, the main meals are buffet style and 2 times per day snacks.
Please contact us for further information.

When all-inclusive guests arrive late or depart early how can they get their meals?
We care about our guests comfort and should any late arrival occur, we will prepare a light meal pack including juices, fruit, yogurt, and sandwiches.
Concerning early departure, we proceed the same way however in this case guests should advise the reception in advance.

Can the half board guests swap dinner for lunch?
Yes, just advise the reception with enough anticipation.

Are drinks included in the half board?
Not included.

Is it possible for all-inclusive guests to order take away meals?
Not possible.

Does the Resort cater for all-inclusive guest’s wheat intolerant or gluten free allergic?
We have a good variety of products for guests intolerant to wheat and gluten; In order to have this products available during your stay just let us know in advance and also when you arrive to the restaurant.

Which equipment is available in the apartment?
Our guests have at their disposal an iron, a hairdryer and a teakettle.